What’s your best “lemons-to-lemonade” customer service story?

Corporate managers, what are your Top Two time management practices?

When and how do you plan for the upcoming year in your business?

For small business owners:

If the healthcare reform bill becomes law, what adjustments do you anticipate making to the way you run your business?

If you are in sales, what is the one client/customer objection or concern you least want to hear?

Making Changes

What change or new undertaking would you initiate in your business if you knew you couldn’t fail?

Are You Stuck?

In his book, Seven Habits of Highly Effective People and the training program that evolved from it, Steven Covey asks:

“What one action, if you did it consistently well, would dramatically improve your situation? Are you doing it? what’s stopping you?”

Transitioning

One of the critical phases in the life-cycle of a small business is the transition of the business owner’s role from technical specialist in what the business does—HVAC, printing, PC service/repair, home improvements, personal services, etc—to managing others who take over performing the physical work.

For this week’s question, let’s hear from those of you who have gone through, or may be approaching, this transition phase.

• What were the signs that you needed to make this transition?
• What actions did you take?
• What were the challenges? How long did it take?
• What would you have done differently?